Privacy Policy | qqclub Official Online Casino Malaysia

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect it: To manage your account, process RM transactions, prevent fraud, and comply with regulations.
  • Who sees it: Our internal team and essential partner providers (payments, security, and technical infrastructure).
  • How long we keep it: For the life of your account plus any period required by Malaysian law.
  • Your control: You can request access, correction, or deletion of your data via our support channels.

Introduction and Scope

This Privacy Policy outlines how qqclub handles your personal information. This policy applies to all users visiting our website and using our gaming services within Malaysia. By accessing our platform, you agree to the practices described herein.

Please note that this policy does not apply to third-party websites. If you click on a link that takes you away from our domain, we encourage you to read the privacy policy of that specific website, as we have no control over their data practices.

Personal Information We Collect

Account & Identity

Information provided during registration to create your account and establish a unique user identity.

Verification Documents

Identification provided to confirm your age and identity to ensure a safe gaming environment.

Payment Data

Information required to process deposits and withdrawals in MYR through our payment partners.

Gaming & Activity

Records of your bets, transactions, and game preferences to optimize your user experience.

Technical Data

IP addresses, browser type, device identifiers, and operating system details for security and compatibility.

Communication Records

Correspondence exchanged between you and our support team via the available help channels.

How We Collect Data

We gather information through three primary channels:

  1. Directly from You: Information you enter during registration, KYC verification, and when contacting support.
  2. Automatically: Technical data collected via cookies and server logs as you navigate the platform.
  3. Partner Providers: Data received from our partner payment processors and identity verification services to confirm the validity of transactions and identities.

Why We Use Data

Your data is used strictly for purposes that maintain the integrity and quality of our service:

  • Managing your account and providing gaming services.
  • Processing deposits and withdrawals efficiently.
  • Verifying your identity and ensuring you meet the minimum age requirements.
  • Preventing fraudulent activities, money laundering, and the creation of multiple accounts.
  • Personalizing the platform content to suit your preferences.
  • Fulfilling legal obligations applicable to gambling operators in Malaysia.
  • Sending promotional updates and marketing materials, but only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Trusted payment processors, KYC verification services, and technical hosting providers essential for site operation.
  • Legal Authorities: When required by applicable law or to respond to legitimate legal requests from regulatory bodies.

How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption of data during transit to prevent unauthorized interception.
  • Strict internal access controls, ensuring only authorized personnel can access sensitive data.
  • Isolation of payment data to minimize risk.
  • Continuous monitoring of our systems to detect and prevent security breaches.

Cookies and Tracking

We use cookies to improve site functionality, remember your preferences, and analyze traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your residency and the nature of the data, you have the following rights:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the erasure of your data or receive it in a portable format.
  • Objection & Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please be aware that even after an account is closed, we are required to retain certain data to comply with gambling regulations and anti-money laundering laws.

How Long We Retain Data

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected. This typically spans the lifecycle of your account, plus the additional timeframe required by applicable law in Malaysia for auditing and legal compliance.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated data. Parents or guardians who become aware of a minor's account should report it immediately through our support channels.

Cross-Border Transfers

To provide our services, some of our technical and service providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are applied to maintain the confidentiality and security of your data during these transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page to stay informed about how we handle your data.

Questions about your privacy?

Our team is available to help you with any data-related inquiries.

Contact Support